Terms and Conditions

If for any reason you are not 100% satisfied with your purchase, please contact our customer service department within 21 days of receipt for a Return Authorization.

    Returns/Exchanges without authorization will not be accepted.
    Returns/Exchanges after 21 days of original receipt will not be accepted.
    All Returns/Exchanges must be in original packaging and in unused/re-sellable condition.
    Items must be shipped back to Pelagic Outfitters in packaging that ensures the item will not be damaged in transit.

    If an item does not meet the criteria above, a return may be denied, or be subject to a restocking fee.

    Customized items may not be accepted for return, depending on the customization. If accepted for return, there will be a restocking fee on these items. These include, but are not limited to, custom made rods, rigged lures, spooled reels and special order reels in uncommon colors.
    Some items (such as electronics, recording devices, gyro binoculars, etc) and special/rush orders are subject to a restocking fee, or may not eligible for return due to the nature of the item.

Restocking Fee

Depending on the situation, a restocking fee of up to 25% may be applied. See our policy above to determine whether a restocking fee will apply to your return, or contact our customer service department.

Legal

All transactions are governed by the laws of the State of New York. By doing business with Pelagic Outfitters and its affiliates, you agree to be bound by arbitration should any disputes arise.